Sole Connect · Kampala, Uganda

Returns & refunds

Last updated: 30 October 2026

Before agreeing to buy

Ask the seller to confirm the size, condition, full price, delivery/collection arrangements and their return or exchange conditions. Keep the listing, messages and payment evidence. A website order request is not a payment; Sole Connect currently does not hold funds in escrow.

Wrong, damaged or misdescribed products

Contact the seller promptly with the order reference, a description of the issue and relevant product photos. Do not share identity documents or unrelated personal information. Explain whether you are requesting a replacement, correction, return or refund.

Changing your mind

Return and exchange options may depend on the seller’s disclosed conditions and applicable law. Ask before purchase about time limits, condition requirements and who pays any return-delivery costs. This page does not create a universal return window or override mandatory consumer rights.

How refunds are handled

Any agreed refund should be made by the party who received the payment, using an agreed method. Confirm the amount and expected timing in writing. Do not pay an unexpected “release” or “verification” fee to receive a refund.

Ask Sole Connect for help

If you cannot resolve an issue with the seller, contact Sole Connect support. We can review the report and consider appropriate action on the seller’s account. We do not promise a refund from platform-held funds when we did not collect those funds.